WARRANTY POLICY
At SIRAN Jewelry, we are proud to be Egypt’s leading diamond jewelry brand, distinguished by our exceptional and highly sought-after warranty policy.
We deeply value each client, viewing every relationship as a lasting partnership. To honor this, we offer a lifetime warranty on every jewelry piece purchased from us.
We recognize how meaningful the diamond jewelry you purchase from SIRAN Jewelry is to you. That’s why we provide complimentary cleaning and inspection services for life. Simply visit any of our showrooms, and our expert jewelers will carefully inspect and professionally refresh your piece, ensuring it remains in pristine condition for years to come.
In some cases, we may recommend preventive repairs to safeguard your jewelry from potential loss or damage. When such repairs are necessary, a nominal fee may apply.
What Is Typically Covered?
- Every individual diamond set in your exquisite jewelry piece is covered under our care.
- In the event that a diamond chips, breaks, or is lost from its original setting during normal wear, we will gladly replace it free of charge for life — including all labor and material costs associated with the repair or replacement.
- Manufacturing defects, such as a diamond falling out or a clasp breaking, are fully covered under our warranty.
- Routine maintenance, including professional cleaning and inspections, is also available should you notice any concerns with your jewelry.
What Is Typically Not Covered?
While our warranty offers comprehensive coverage, please note the following exclusions and limitations:
- Normal wear and tear, including scratches, dents, and other damage resulting from daily use, accidents, misuse or improper care.
- Lost or stolen items.
- Colored gemstones or pearls.
- Repairs or adjustments made by any party other than SIRAN Jewelry, which will void the warranty.
- Damage caused by excessive force or friction leading to diamond loss or breakage, as this is not considered normal wear.
- Diamonds not originally set by SIRAN Jewelry or those that do not precisely match the specifications outlined in the SIRAN Jewelry Certificate.
- Gold other than those specified in the SIRAN Jewelry Certificate.
What Is The Best Practices?
- Always retain your original sales receipt along with your completed and signed SIRAN Jewelry Certificate, provided at the time of purchase. These documents are essential for any future claims.
- We recommend bringing your diamond jewelry and SIRAN Jewelry Certificate to your nearest SIRAN showroom every 6 months for a complimentary inspection by one of our expert jewelers.
- During each inspection, our team will carefully record the details on your warranty document and inform you of your next recommended inspection date.
- At each visit, our specialists will also offer personalized care and maintenance advice to help you preserve the brilliance and integrity of your jewelry.
- As every SIRAN piece is meticulously handcrafted by our skilled artisans, minor imperfections may naturally occur. Should you notice anything unusual, we encourage you to return the item to your nearest branch promptly so that any potential issues can be addressed immediately.
How to Making A Claim?
At SIRAN Jewelry, we aim to make the claims process seamless and stress-free.
- Visit your nearest showroom with your diamond jewelry and your original SIRAN Jewelry Certificate.
- Our expert jewelry advisors will perform a standard gemmological assessment to evaluate your piece.
- We will contact you with an update once the assessment is complete and confirm the outcome.
- Your jewelry will be made available for collection at your nearest store once the necessary service has been finalized.
For any inquiries regarding your SIRAN Jewelry Certificate or our warranty services, please contact us at +2 01274710000 or visit your nearest showroom.