FAQs
Do you have gold jewelry?
Our branches carry a curated selection of gold jewelry from our sister brand, KLEO. You can also explore and shop the full collection online here.
I want to order a ring but don’t know my size, How can i measure my ring size?
Please visit our ring measurement step-by-step guide, which will help you determine your ring size. You may also visit any of our locations, and one of our sales team will assist you.
A jewelry piece I purchased had a stone fall out, I need to fix it.
Kindly bring the piece to any of our branches, and we will send it back to our expert craftsmen, and they will determine how it will be fixed, with the costs and duration. For more details, kindly check the warranty policy here.
Do you sell gold coins or ingots? How can I know the prices?
Renown gold ingots and coins provider BTC is one of our sister brands, and our branches are among its exclusive distributors. You can find the complete list of locations [here].
For the latest prices and product inquiries, please visit the official BTC website here.
I’m looking for a gift with a specific budget, and I’m not an expert in diamond jewelry.
We're delighted you've chosen SIRAN Jewelry to be part of your special occasion. There's no need to be an expert our online-exclusive collection, Belov’d, is specially designed with elegant and affordable pieces in mind, that can be purchased individually or as part of a set. You can also explore our curated selection of diamond jewelry under 30,000 EGP here.
Where are your locations?
SIRAN Jewelry operates two standalone boutiques: one at Point 90 Mall in New Cairo and another at Arkan Plaza in Sheikh Zayed.
In addition to these flagship locations, SIRAN is also available through select shop-in-shop sites within our sister brand, The Jewelry House, with three locations across Cairo and two in Hurghada.
You’ll also find us at IRAM Jewelry palace in Alexandria through a dedicated shop-in-shop space. For a complete list of our locations, please visit our LOCATIONS page.
What are the working hours for SIRAN branch?
For a detailed overview of the branches’ opening hours, kindly visit our LOCATIONS page.
What are the average labor fees for gold jewelry?
Due to the nature of the product, gold labor fees may vary. You may contact us directly at +2 01274710000, and one of our jewelry advisors will assist you.
What are the average labor fees for diamond jewelry?
Given the meticulous craftsmanship involved in each piece, our diamond jewelry is individually priced rather than based on standardized labor fees.
Do you accept payments in dollars?
At the moment, we only accept payments in Egyptian Pounds.
Are the diamonds natural or lab-grown?
All of our diamond jewelry is crafted exclusively with natural diamonds.
What are the specifications of the diamonds used in SIRAN Jewelry?
Our diamonds typically feature an average color grade of G and an average clarity grade of VS1. All diamonds are certified by internationally recognized laboratories HRD and GIA.
Can I pay with credit card or debit card? Is there an additional fee?
We accept payments with different cards which are applicable on both diamond and gold jewelry (excluding BTC products), with no additional fees.
Do you offer installment options through?
Our current installment partners are ValU, Souhoola (online only) and FORSA.
For diamond jewelry, we offer installment plans through our partners ValU and FORSA, available both in-store and online.
For gold jewelry by our sister brand KLEO, purchasing isavailable for through installment plans applied ONLY through the website.
I noticed more than one pricing option for the same piece online, why is that?
Each creation is meticulously handcrafted using sophisticated techniques, resulting in slight variations in gold weight and diamond carat. These subtle differences may lead to variations in pricing from one piece to another.
There was a piece I saw online recently, but when I visited the website again later to buy it, I didn’t find it. How can I order it?
At SIRAN Jewelry, we proudly operate our own production facility, which allows us to remake most of our pieces upon request—even if they’re sold out.
If you have a photo of an item you're looking for, please send it to us at +2 01274710000, and one of our jewelry advisors will assist you.
I saw something I like online — can you send it to me for viewing?
At SIRAN Jewelry, we are pleased to offer a premium service that allows you to view up to three piecesin person, accompanied by one of our expert jewelry advisors. Should you decide to make a purchase, the jewelry advisor will be delighted to assist you throughout the process.
I placed an order online — how do I pay and when will I receive my order?
Cairo & Giza: You may pay by cash or credit card upon delivery, or securely online via a payment link.Delivery typically takes up to 3 working days.
Other Governorates: Payment must be made in advance through our secured payment link, with applicable delivery fees. Delivery generally takes up to 7 working days.
Sinai: You may pay by cash or credit card upon delivery, or securely online via a payment link.
Orders may take up to 15 days to arrive.
I want to place an order but live outside of Egypt, is that possible?
Yes, we offer international shipping. Orders shipped outside of Egypt may take up to 21 days, and shipping fees will vary depending on the destination country. Our team will provide you with all the necessary details and costs once your order is placed.
I would like to order a customized piece — can you tell me more about the process?
Custom orders generally follow these steps:
- Rendering: Designs typically take up to 7 days to render.
- Production: Once approved, the production process requires up to 14 days. Throughout, we will keep you regularly updated on the progress.
Upon completion and your full satisfaction with the design, you may either collect your piece from any of our locations or opt for delivery to your preferred address.
To begin your custom order, please contact us at +2 01274710000, and one of our expert jewelry advisors will be happy to assist you.
I came across a piece online and would like to reserve it for viewing in-store.
For your convenience, complimentary reservations are available for up to 3 days.
Alternatively, I would prefer to reserve the piece with a deposit to ensure it is not sold out.
Reservations with a paid deposit may be held for up to 7 days only.
I customized an order but no longer want it, and want to return it.
If you wish to return a customized order, please note that a 25% deduction fee will be applied to the total value of the piece.
I purchased a gold piece with pearls and stones and would like to return it — how is the refund calculated?
If the item was purchased from SIRAN Jewelry, the refund amount will exclude the value of any additional stones and pearls. For further details, kindly refer to our return policy or contact our team for clarification.
I have a jewelry piece I bought from SIRAN Jewelry; can I exchange it with something else? How much money would I lose?
We accept returns & exchanges for SIRAN Jewelry pieces, provided they are accompanied by the original purchase certificate and assessed by one of our jewelry experts to be in saleable condition within the designated timeframe.
For diamond pieces:
In terms of exchanges, they are evaluated by our team of jewelry experts, and there are no deduction fees. In the case of returns, a 15% deduction will be applied.
For gold pieces:
Please note that all gold pieces are evaluated based on their current international market value. For full details, kindly refer to our Return & Exchange Policy.
Can you send someone to pick up an item I want to return?
Returns or exchanges can only be accepted through any of our branches or locations in our sister brand, The Jewelry House.