FAQs
General Inquiries
Where can I find Siran products?
You can visit our online store or visit us at one of our branches at:
- Arkan Plaza, New extension, Sheikh Zayed, Giza, Egypt
- Walk of Cairo, Sheikh Zayed, Giza, Egypt
- Point 90 Mall, S Teseen, New Cairo, Cairo
- Rivette Mall, Amwaj North Coast, Egypt
- (MB 17- 9), Abu el Tig New Marina, El Gouna, Red Sea, Egypt
What are your working hours?
Our branches operate every day from 11 am till 9 pm, and you shop at our online store 24/7!
What other brands does Siran Sell?
We only offer original Siran Jewelry but as charms are our most distinctive product, Siran established a partnership with Gnoce to sell Gnoce products in our stores and revive their idea of providing affordable exquisite jewelry.
Shipping & Returns
What are Siran’s return and exchange policies?
Siran products can be accepted for credit or exchange after being examined by one of our jewelry experts to be in a saleable condition within a designated timeframe.
In the case of an exchange, no deduction will occur; as for returns, the product will be subjected to a 15% deduction.
Can I return a customized order?
In case of returning a customized order, the product will be subjected to a 25% deduction.
What is the return policy for gold items?
Articles will be returned based on the international gold pricing on the day of the return.